Privacy Policy

CarCode AI ("CarCode AI", "we", "us") provides vehicle troubleshooting and diagnostic information through our website (the "Service"). This Privacy Policy explains what information we collect, how we use it, and your choices.

1) Information we collect

A. Account information (if you create an account)

• Email address
• Name (first/last name), if provided
• Profile image, if you sign in with Google
• Authentication identifiers (e.g., Google account ID)

B. Login and session data

• Session cookies and session identifiers used to keep you signed in
• Basic security logs related to authentication (e.g., failed sign-in attempts)

C. Usage information

• Pages viewed and basic interaction data
• Approximate location and device/browser details may be inferred from IP by analytics

D. Diagnostic inputs you provide

• Information you type into the Service (e.g., symptoms, DTC/OBD codes, vehicle details like make/model/year)

Please avoid entering sensitive personal data into diagnostic fields.

2) How we use information

• Provide and operate the Service
• Create and manage your account and sign-in sessions
• Respond to requests and provide support
• Improve the Service (analytics, troubleshooting, performance)
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations

3) Cookies

We use cookies for authentication, security, and analytics. You can control cookies through your browser settings.

4) Sharing of information

We do not sell your personal information.

We may share information with service providers (hosting, databases, analytics), authentication providers (Google sign-in), for legal/safety reasons, or during a business transfer.

5) Data retention

We keep personal information as long as necessary to provide the Service and for legitimate business purposes.

6) Your choices and rights

Depending on where you live, you may have rights to access, correct, or delete your personal information. Contact: support@carcodeai.com.

7) Security

We use reasonable measures to protect information. No method is 100% secure.

8) Children's privacy

The Service is not intended for children under 13.

9) International users

Your information may be processed in other countries.

10) Changes

We may update this Privacy Policy and will update the effective date.

11) Contact

Email: support@carcodeai.com